When you interact with Zelando Wyn, we collect different types of information depending on how you use our services. Here's what we gather and why:
Privacy Policy
Last Updated: January 15, 2025
At Zelando Wyn, we understand that your personal information matters. This isn't one of those policies written by lawyers for lawyers. We've tried to make this straightforward because we believe you deserve to know exactly what happens with your data.
We're a budget and investing education company based in Calgary, Alberta. We operate under Canadian privacy laws, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA). That means we follow strict rules about handling your information.
Information We Collect
Information You Give Us Directly
- Contact details when you fill out forms or reach out to us (name, email, phone number, mailing address)
- Account information if you create a profile or enroll in our programs
- Payment details when you purchase courses or materials (we don't store full credit card numbers)
- Learning preferences and goals you share with us to personalize your experience
- Messages and feedback you send through our contact forms or support channels
Information We Collect Automatically
Like most websites, we automatically collect some technical information when you visit zelandowyn.pro:
- Device and browser information (operating system, browser type, screen resolution)
- IP address and general location data (city and province level, not your exact address)
- Pages you visit, links you click, and time spent on our site
- Referring websites that brought you to us
- Date and time stamps of your visits
Learning and Progress Data
If you enroll in our programs, we track your educational journey to help you succeed. This includes course progress, quiz results, resources you've accessed, and areas where you might need additional support. We use this to improve our teaching methods and provide better guidance.
How We Use Your Information
We don't collect data just to have it. Everything we gather serves a specific purpose related to providing you with quality financial education. Here's what we actually do with your information:
| Purpose | What This Means |
|---|---|
| Service Delivery | Processing enrollments, providing course access, sending learning materials, and supporting your educational journey |
| Communication | Responding to inquiries, sending program updates, sharing relevant financial education content, and providing customer support |
| Improvement | Analyzing how people use our site, identifying which topics resonate most, fixing technical issues, and developing better content |
| Legal Compliance | Meeting Canadian regulatory requirements, maintaining records for tax purposes, and protecting against fraud |
| Marketing | Sending information about new courses or resources that match your interests (you can opt out anytime) |
We will never sell your personal information to third parties. Period. That's not our business model, and it never will be.
Sharing Your Information
We keep your data pretty close to the chest, but there are a few situations where we share information with others. And honestly, we need to be upfront about this:
Service Providers We Work With
We use trusted third-party services to run our business. These companies only get access to the specific information they need to do their job, and they're contractually required to keep it confidential. These include:
- Email service providers for sending course materials and updates
- Payment processors for handling transactions securely
- Cloud hosting services where our website and data live
- Analytics tools that help us understand website performance
- Customer relationship management systems for organizing communications
Legal Requirements
Sometimes we're legally obligated to share information. This happens when we receive valid legal requests from Canadian authorities, need to protect our rights or property, or believe disclosure is necessary to prevent harm. We don't take these situations lightly and only share what's legally required.
Business Transfers
If Zelando Wyn is ever acquired by or merged with another company, your information would likely be part of that transfer. We'd notify you beforehand and explain your options.
Your Rights Under Canadian Law
PIPEDA gives you significant control over your personal information. These aren't just theoretical rights buried in legal jargon. You can actually exercise these, and we'll help you do it.
- Access Your Data: You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
- Correct Inaccuracies: If something in your profile is wrong, let us know and we'll fix it promptly. You can update most information yourself through your account settings.
- Delete Your Information: You can ask us to delete your personal data. We'll comply unless we have a legal reason to keep it (like tax records we're required to maintain).
- Withdraw Consent: If you previously agreed to certain uses of your data, you can change your mind. This might affect our ability to provide certain services, but that's your choice.
- Opt Out of Marketing: You can stop receiving promotional emails anytime by clicking the unsubscribe link or contacting us directly.
- Data Portability: You can request your information in a format that lets you transfer it to another service provider.
- File a Complaint: If you believe we've mishandled your data, you can complain to the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, email us at info@zelandowyn.pro with your request. We'll verify your identity and respond within 30 days. There's no fee unless your request is excessive or unfounded.
Data Security Measures
We take protecting your information seriously. While no system is 100% secure (anyone who claims otherwise is lying), we've implemented strong safeguards:
- Industry-standard encryption for data transmission and storage
- Secure servers with regular security updates and patches
- Restricted access to personal information on a need-to-know basis
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
- Secure payment processing through PCI-compliant providers
- Regular backups stored in secure, separate locations
If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking. Canadian law requires this, but we'd do it anyway because it's the right thing to do.
Data Retention
We don't keep your information forever. Here's how long we typically retain different types of data:
- Account Information: Kept while your account is active, plus 12 months after closure (unless you request earlier deletion)
- Financial Records: Retained for 7 years to comply with Canadian tax laws
- Course Progress Data: Kept for 3 years after course completion to provide transcripts and support ongoing learning
- Marketing Communications: Removed immediately when you unsubscribe
- Website Analytics: Aggregated data kept indefinitely; individual visitor data deleted after 26 months
- Customer Support Records: Maintained for 2 years to ensure service quality
When we no longer need your information, we securely delete or anonymize it. Deletion means it's gone permanently. Anonymization means we remove identifying details so the data can't be traced back to you.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. These are small files stored on your device that help the site function and remember your preferences. Here's what we use and why:
Essential Cookies
These are necessary for the website to work properly. They enable basic functions like page navigation, secure area access, and remembering items in your cart. You can't disable these through our site, but you can block them through your browser settings (though this might break some functionality).
Performance Cookies
We use analytics cookies to understand how visitors interact with our site. This helps us identify popular content, spot technical issues, and improve user experience. The data is aggregated and doesn't personally identify you.
Functional Cookies
These remember your preferences and choices to provide a more personalized experience. For example, they might remember your language preference or which province you're in.
You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when cookies are being sent. Keep in mind that disabling certain cookies might limit website functionality.
Third-Party Links
Our website occasionally links to external sites that we think might be useful for your financial education journey. We're not responsible for the privacy practices of these sites. When you click a link leaving zelandowyn.pro, you're subject to that site's privacy policy, not ours. We encourage you to read their policies before sharing personal information.
Just because we link to something doesn't mean we endorse it or guarantee its accuracy. We try to link only to reputable sources, but things change and we can't monitor every external site constantly.
Children's Privacy
Our services are designed for adults interested in budget management and investing. We don't knowingly collect personal information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we'll delete it.
That said, we think financial literacy should start young. If you're under 18 and interested in learning about money management, we encourage you to explore our resources with a parent or guardian.
International Data Transfers
Your information is primarily stored on servers located in Canada. However, some of our service providers operate internationally, which means your data might be processed in other countries. When this happens, we ensure these providers meet Canadian privacy standards through contractual agreements.
Countries outside Canada may have different privacy laws. We only work with providers who can demonstrate adequate data protection measures. If you have concerns about international transfers, contact us and we'll explain where your specific data is processed.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The "Last Updated" date at the top shows when we most recently revised this policy. We encourage you to review it occasionally to stay informed about how we're protecting your information.
Continuing to use our services after policy changes means you accept those changes. If you disagree with modifications, you can close your account and request data deletion.
Questions or Concerns?
We're happy to answer questions about this privacy policy or how we handle your data.
Email us at info@zelandowyn.pro
Call us at +1 (613) 633-6052
Write to us at:
6910 6 St SE #102
Calgary, AB T2H 2K4
Canada